In the event of a consumer dispute, the Customer may contact an Alternative Dispute Resolution (ADR) entity:

Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira (CACCRAM)
Rua Direita, n.º 27, 1st Floor - 9050-405 Funchal, Portugal
Phone: +351 291 750 330
Website: www.madeira.gov.pt/cacc

The European Online Dispute Resolution Platform was discontinued as of 20 July 2025. Consumers residing in the European Union can consult the list of consumer dispute resolution entities at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies